Shipping & Returns
Shipping Policy
Shipping & Delivery Policy
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://www.botezas.com/store-policy
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Shipping Fees
We offer shipping at the following rates:
For United Kingdom
Same Day Next Day Standard
25 GBP 12 GBP 7 GBP
Rest of world
Same Day Next Day Standard
110 GBP 75 GBP 55 GBP
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to the following countries:
United State of America
United Arab Emirates
India
Germany
European Union
Canada
Free shipping is not valid on international orders.
For information about customs process:
Email support@boteza.co.uk
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Orders cannot be shipped to P.O. boxes.
Not all shipping methods are available for certain items.
To ensure same-day delivery, order must be placed by 2pm ESt.
Shipments to APO/FPO address require addinational processing time after deliveryto the militry post office.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and willadvise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For moreinformation please refer to our Terms.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy:https://www.botezas.com/shipping-returns
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Email: support@boteza.co.uk
Return & Refund Policy
You are entitled to cancel your order within 14 days without giving any reason for doing so.
The deadline for canceling an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail return@boteza.co.uk
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
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The goods were purchased in the last 14 days
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The goods are in the original packaging
The following goods cannot be returned:
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The supply of goods made to your specifications or clearly personalized.
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The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
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The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
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The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
College House, 2nd Floor, 17 King Edwards Road, Ruislip, London, United Kingdom HA4 7AE
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail return@boteza.co.uk